Refund policy

 

Returns & Refunds Policy

 


We want you to feel confident in your purchase. If you’re not satisfied, we offer a 14-day return window from the date your order is delivered.

 

 

 

Eligibility

 

 

  • Items must be returned in good, clean condition without excessive wear, damage, or alterations.

  • Light handling or testing to check the product is acceptable, but items that are visibly soiled, cut, or otherwise rendered unsellable cannot be refunded.

  • Please include the original packaging wherever possible.

  • Proof of purchase (order number or receipt) is required.

  • Items sent back without prior approval will not be accepted.

 

 

 

 

How to Start a Return

 

 

  1. Contact us at ropemastercompany@gmail.com within 14 days of delivery.

  2. Include your order number and a brief explanation for the return.

  3. If approved, we’ll provide the return address and instructions.

 


Return shipping responsibility:

 

  • For standard returns (e.g., change of mind, not suitable), customers are responsible for the cost of return shipping.

  • If the item is defective, damaged, or we shipped the wrong item, we will provide a prepaid return label or replacement at no cost to you.

 

 

 

 

Refunds

 

 

  • Refunds cover the product price only.

  • Original shipping charges are non-refundable.

  • If your order qualified for “free shipping,” our actual outbound shipping cost may be deducted from your refund.

  • Once your return is received and inspected, we’ll notify you of approval. Refunds are issued to your original payment method within 10 business days.

  • Banks and credit card companies may take additional time to post the refund. If more than 15 business days have passed since our approval email, please contact us.

 

 

 

 

Damages and Issues

 


Please inspect your order upon delivery and contact us within 48 hours if:

 

  • The item is defective,

  • The item is damaged, or

  • You received the wrong product.

 


In these cases, we’ll send you a replacement or refund and cover all related shipping costs. Please include your order number and clear photos so we can resolve the issue quickly.

 

 

 

Non-Returnable Items

 

 

  • Custom or personalized products

  • Gift cards

  • Hygiene-sensitive products that have been opened or show signs of use

  • Sale/clearance items (marked as “final sale” at purchase)

 

 

 

 

Exchanges

 


We do not offer direct exchanges. The fastest way to get what you want is to return the item (per the policy above) and place a new order.

 

 

 

European Union Customers

 


For orders shipped into the EU, you are entitled to a 14-day right of withdrawal under consumer law.

 

  • You must return items in resaleable condition as described above.

  • You are responsible for return shipping, unless the item is defective or incorrect, in which case we will cover the cost.

  • We will refund the product price and, where required, the cost of standard outbound shipping (not upgraded/express).